How do I book an initial session?

You can easily book your initial assessment through our secure online portal, or simply call us. We aim to make the first step toward change as seamless as possible.

How often will we meet?

To create lasting change, consistency is key. We typically recommend weekly 50-minute sessions initially. As you gain mastery over your tools, we can discuss moving to a bi-weekly schedule.

What makes your practice unique?

At Peakworks, we view therapy as a disciplined path to mastery, not just management.

Our unique approach is defined by:

• Focus on Action: We swiftly move clients from "problem-talk" to "action-talk" using efficient, Solutions-Focused strategies.

• Empowering Blend: We integrate evidence-based tools like CBT with the deep awareness of Mindfulness and a Trauma-Informed foundation, giving you practical skills for lasting resilience.

• A Clear Outcome: Our goal is not indefinite therapy, but equipping you to move from surviving to thriving—achieving your personal and relational peak.

Do you take insurance?

Peakworks Counseling operates on a private pay and out-of-network (OON) basis only at this time.

Here is how OON reimbursement works:

• You Pay First: You are responsible for the full session fee at the time of service.

• We Provide Documentation: We will provide you with a superbill (a detailed receipt/invoice) upon request.

• You Seek Reimbursement: You submit this superbill directly to your insurance company. Depending on your OON benefits, they may reimburse you for a percentage of the fee.

To avoid financial surprises, we strongly encourage you to call the number on the back of your insurance card and ask:

1. What are my out-of-network benefits for mental health?

2. What is the best address to send a Superbill to?

We will give you everything you need for the submission; you will just need that address.

Why I don’t take insurance?

We choose to operate independently to ensure your treatment remains entirely focused on your unique needs and goals.

By not contracting with insurance companies, we can guarantee:

• Complete Privacy: We are not required to provide your mental health diagnosis, treatment plans, or detailed clinical notes to a third party (the insurance company).

• Optimal Care Decisions: Treatment decisions (like session frequency or duration) are made solely by you and your therapist, not limited by an insurance company's requirements or coverage caps.

• Focus on Mastery: Our time is dedicated to your care and progress, not administrative billing and claim processing, allowing us to maintain a higher quality of service.

This model ensures your therapy is confidential, personalized, and dedicated to your personal peak.

Are you seeing clients in-person or online?

At this time, Peakworks Counseling primarily offers secure telehealth appointments to individuals and couples located anywhere in the state of Connecticut.

We offer very limited in-person sessions exclusively in the Branford area. Due to the fact that I utilize a wheelchair, in-person sessions must take place in a mutually agreed-upon, wheelchair-accessible location (such as your home, office and reserved library location) and an additional travel fee will apply. Please discuss this option with me directly if you require in-person services.

I just booked a discovery call—what can I expect?

This free, 20-minute call is designed for clarity and fit. You can expect three key outcomes:

1. Share Your Goals: You’ll have time to briefly share your current concerns and your goals for therapy.

2. Explore My Approach: You’ll get a clear idea of my therapeutic style and how we’d work together.

3. Determine Fit & Next Steps: We’ll decide together if we are a good client-therapist match. If it’s a great fit, we'll schedule your first intake session! If not, I will provide external referrals to connect you with the right resource immediately.

Will I be stuck in therapy forever?

Absolutely not! Therapy is intentionally not meant to last forever.

The core goal of our work is to promote your independence and mastery. We are here to help you learn and practice the skills and techniques necessary so you can achieve tangible, lasting improvements on your own. We celebrate when you feel equipped to navigate your life with confidence!

What is your cancellation policy?

We require 48 hours (two full business days) notice to cancel or reschedule an appointment.

Since the time is specifically reserved for you, sessions cancelled with less than 48 hours notice—or no-shows—will be charged the full session fee.

We appreciate your understanding and commitment to maintaining consistent session attendance for your growth.

What is a Good Faith Estimate (GFE) and how do I receive one?

Under the law, all healthcare providers are required to provide clients who do not have insurance (or who are not using insurance) with an estimate of the expected charges for healthcare services. Peakworks Counseling Center is committed to transparency.

You have the right to receive a Good Faith Estimate explaining how much your care will cost. We will provide you with a written GFE before your first session, or anytime upon request. For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises.